Pizza
Hut Asia and MasterCard are partnering to bring Pepper, SoftBank's somewhat
creepy humanoid robot to restaurants by the end of 2016. If all goes as
planned, Pepper will be able to take and process entire customer orders. This
marks the first commerce application for Pepper, according to MasterCard.
It
starts with an innocent, friendly hello. From there, MasterCard holders can
pair their account with Pepper by using the MasterPass wallet app or scanning a
QR code on the tablet attached to Pepper's chest. Pepper will help Pizza Hut
visitors make menu selections with personalized recommendations and special
offers. Fear not! Pepper's not here to judge your calorie intake. Pepper just
wants to make sure you don't forget about the joys of stuffed-crust pizza or
miss out on any specials that are valid during your visit.
Throughout
this process, the robot makes hand gestures and speaks in a friendly voice to
put people at ease, just like in the interaction below.
And
this customer certainly seems relaxed around Pepper. Look, she even pets the
thing's head. That's a little weird and not something you'd do to a living,
breathing server, but it's not every day that you get to ask a robot for some
pizza and wings.
When
it comes time to pay the bill, Pepper is equipped to handle that as well.
Customers must authorize the payment to go through, but once they do, it's all
completed in a matter of seconds — and everything happens in MasterPass, so
it's also secure. The whole idea here is that this experience offers
something more than tapping away on a tablet or kiosk attached
to the table.
Pepper's
getting a fresh set of skills that go beyond helping you obtain bread sticks. At
Google I/O last week, it was announced that there'll be an Android SDK for
the robot, and developer versions of Pepper will cost around $1,800 when they
go on sale in July. IBM is also looking to bring SoftBank's humanoid bot some
of Watson's smarts.
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